Doha Bank Customer Charter

We highly value our relationship with you treating with respect and integrity, acting always in a fair, honest, trustworthy and diligent manner.
We at Doha Bank will understand your needs and suggest appropriate banking solutions to meet your requirements.
We will provide essential and accurate information about our products and services and the documentations required to avail them.
We will inform you of any changes in schedule of fees, charges and terms and conditions of a product or service.
We will keep your account information confidential, using all appropriate means of protection, and only disclose confidential information in accordance with the applicable terms and conditions, law and regulations.
We will provide a safe environment where you can conduct your banking activities including ensuring the security of internet banking and other electronic channels.
We will ensure our accessibility through our Contact Centre 24/7.
We will strive to resolve your issues or complaints within 48 hours.

Provide feedback to enable us to improve our services.
Provide accurate information in your dealings with us.
Provide your identification documents when required.
Notify us of any changes to your personal / company information.
Treat our employees and other customers courteously and professionally.
Keep securely your account and card details including PIN, CVV number and password.