Doha Bank Customer Charter

Our Commitment to You

  • We highly value our relationship with you treating with respect and integrity, acting always in a fair, honest, trustworthy and diligent manner.
  • We at Doha Bank will understand your needs and suggest appropriate banking solutions to meet your requirements.
  • We will provide essential and accurate information about our products and services and the documentations required to avail them.
  • We will inform you of any changes in schedule of fees, charges and terms and conditions of a product or service.
  • We will keep your account information confidential, using all appropriate means of protection, and only disclose confidential information in accordance with the applicable terms and conditions, law and regulations.
  • We will provide a safe environment where you can conduct your banking activities including ensuring the security of internet banking and other electronic channels.
  • We will ensure our accessibility through our Contact Centre 24/7.
  • We will strive to resolve your issues or complaints within 48 hours.

Your Commitment to Us

  • Provide feedback to enable us to improve our services.
  • Provide accurate information in your dealings with us.
  • Provide your identification documents when required.
  • Notify us of any changes to your personal / company information.
  • Treat our employees and other customers courteously and professionally.
  • Keep securely your account and card details including PIN, CVV number and password.